Effective Date: 11-01-2025
Last Updated: 11-01-2025
Introduction
Agent Go (“we,” “our,” or “us”) is operated by Alfary Group and is committed to protecting your privacy and personal information. This Privacy Policy describes how we collect, use, store, and protect your information when you use our mobile application and services.
Information We Collect
Personal Information
- Account Information: Name, email address, phone number, date of birth
- Profile Information: Profile pictures, personal preferences, notification settings
- Health Information: Medication schedules, adherence tracking, medical appointment details, wellness statistics
- Communication Data: Chat messages with assigned health agents, including text, images, and other media
Automatically Collected Information
- Device Information: Device model, operating system version, unique device identifiers
- Usage Information: App usage patterns, feature interactions, session duration
- Location Information: General location data (if permitted) for appointment reminders and local healthcare provider suggestions
Biometric Information
- Authentication Data: Fingerprint and facial recognition data (stored locally on your device only)
How We Use Your Information
We use your information to:
- Provide healthcare agent communication services
- Send medication reminders and appointment notifications
- Track medication adherence and wellness progress
- Facilitate calendar integration and appointment management
- Improve app functionality and user experience
- Ensure security and prevent fraud
- Comply with legal and regulatory requirements
Information Sharing
We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:
With Your Consent
- When you explicitly authorize us to share information with third parties
Healthcare Providers
- With your assigned Alfary Group health agents for care coordination
- With healthcare providers you’ve authorized through our platform
Service Providers
- Supabase: Our backend service provider for secure data storage and processing
- Firebase: For push notifications and analytics (anonymized data only)
- Google: For authentication services (when you choose Google login)
Legal Requirements
- When required by law, regulation, or court order
- To protect our rights, property, or safety, or that of our users
Data Storage and Security
Security Measures
- Encryption: All data is encrypted in transit using TLS/SSL protocols
- Data at Rest: Personal health information is encrypted when stored
- Access Controls: Strict access controls limit who can view your data
- Regular Audits: We conduct regular security audits and penetration testing
Data Retention
- Chat History: Retained for a minimum of 30 days, longer if required for care continuity
- Health Data: Retained as long as your account is active or as required by healthcare regulations
- Account Deletion: You may request account deletion at any time
Your Rights and Choices
Access and Control
- Profile Management: View and edit your profile information at any time
- Notification Preferences: Control what notifications you receive
- Data Export: Request a copy of your personal data
- Account Deletion: Delete your account and associated data
Biometric Data
- Optional Use: Biometric authentication is entirely optional
- Local Storage: Biometric data is stored only on your device, never on our servers
- Easy Removal: Can be disabled at any time in device settings
Third-Party Services
Our app integrates with:
- Device Calendar: For appointment synchronization (with your permission)
- Google Services: For authentication and some analytics
- Firebase Cloud Messaging: For push notifications
Each service has its own privacy policy governing their data practices.
Children’s Privacy
Agent Go is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
International Data Transfers
If you are located outside the United States, please note that we may transfer your information to and process it in the United States, where our servers are located.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any material changes through:
- In-app notifications
- Email notifications to your registered email address
- Updates posted on our website
Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
Alfary Group – Agent Go Support
- Email: info@alfarygroup.com
- Phone: +866 940 9797
- Address: New Jersey
Compliance
This Privacy Policy complies with:
- Health Insurance Portability and Accountability Act (HIPAA)
- California Consumer Privacy Act (CCPA)
- General Data Protection Regulation (GDPR) where applicable
- Apple App Store Privacy Guidelines
Healthcare-Specific Provisions
HIPAA Compliance
- We maintain HIPAA compliance for all protected health information
- Your health data is treated with the highest level of security and confidentiality
- Access to your health information is limited to authorized healthcare providers
Medical Information
- Medication tracking data is used solely for your health management
- Wellness statistics are shared only with your assigned health agent
- You control what health information is shared and with whom